CAN Bus Communication Faults in Komatsu Excavators: NE02 / CA558 Diagnostic Protocol
CAN communication faults in Komatsu excavators can cause serious operational issues, including loss of data exchange between ECUs and unexpected machine behavior. The most common diagnostic trouble codes (DTCs) associated with CAN failures are NE02 (ECM–Monitor communication failure) and CA558 (general CAN malfunction). This guide explains the CAN architecture, common failure causes, and a practical diagnostic workflow.
Understanding the CAN Bus in Komatsu Excavators
Komatsu PC200‑8 uses an ISO 11898‑2 compliant CAN 2.0B network operating at 250 kbps. It uses differential signaling through CAN_H and CAN_L, 29‑bit extended identifiers, and 120Ω termination resistors at both ends of the bus.
Primary ECUs on the CAN Network
| ECU |
Function |
| ECM | Engine Control Module |
| MC | Monitor Controller |
| PVC | Pump Valve Controller |
| GC | Gate Controller |
| GPS/IQAN | Telematics System |
Why CAN Communication Fails
1. Hardware / Wiring Issues
- Voltage deviation on CAN_H or CAN_L
- Differential voltage collapse below 0.9V
- Damaged twisted pair wiring
- Incorrect termination (not 120Ω)
- Electromagnetic interference (EMI)
2. Software / Protocol Issues
- ECU entering error‑passive or bus‑off state
- CRC errors
- Message acknowledgment failures
- Bit timing mismatches
Diagnostic Workflow for NE02 / CA558
Phase 1: Preliminary Checks
- Review freeze‑frame data
- Check ECU wake‑up signals
- Verify network management messages
Phase 2: Physical Layer Testing
Expected CAN Voltage Levels:
- CAN_H: 2.5V ± 0.5V
- CAN_L: 2.5V ± 0.5V
- Differential voltage: ~2V
Termination Check:
- Measure resistance between CAN_H and CAN_L → 60Ω ±10%
Phase 3: Protocol Analysis
- Check arbitration priority
- Identify error frames
- Verify inter‑frame spacing
Advanced Diagnostic Techniques
Time Domain Reflectometry (TDR)
Used to locate impedance mismatches or cable breaks.
Formula: D = (Δt × v) / 2
Bus Loading Analysis
- Acceptable load: <30% at 250 kbps
- Check message latency and peak utilization
ECU Isolation Method
- Disconnect ECUs one by one
- Monitor bus voltage recovery
- Measure leakage current (<10 µA)
Repair Procedures
Wiring Harness Repair
- Maintain twist rate: 33 twists/meter
- Match CAN_H and CAN_L length
- Ensure shield continuity
Termination Network Validation
- Each end must have 120Ω ±5% resistor
- Capacitance to ground <50 pF
Case Study: Intermittent NE02 on PC200‑8
A PC200‑8 experienced sporadic CAN loss during hydraulic operation. Diagnostics revealed voltage sag and EMI from the pump controller. Adding a 470µF capacitor, installing a common‑mode choke, and improving grounding eliminated the fault for over 500 hours.
Conclusion
CAN communication faults require a structured diagnostic approach starting from the physical layer and progressing to protocol analysis. Proper wiring practices, grounding improvements, and predictive maintenance significantly reduce NE02 and CA558 occurrences.
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